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Terms & Conditions

Terms & Conditions 🏁

Last Updated: Jan 29, 2025
 

Welcome to MBay Marketing (“we,” “us,” “our”). By accessing or using our website, services, or software, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not use our services.
 

1. Acceptance of Terms

By using our website, services, or software, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement. These Terms apply to all users of our services, including visitors, clients, and businesses.
 

2. Services Provided

MBay Marketing provides AI-powered marketing solutions, including but not limited to:

  • Social media management

  • AI-powered missed call follow-up

  • AI review response automation

  • Conversational AI chatbots

  • CRM and lead management tools

  • Email and SMS marketing campaigns

We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.
 

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information about your business.

  • Use our services in compliance with all applicable laws and regulations.

  • Not use our services for any illegal, fraudulent, or harmful purposes.

  • Maintain the security of your account credentials and notify us immediately of any unauthorized access.
     

4. Payment Terms

  • All services are billed on a monthly subscription basis.

  • Payments are due in advance and are non-refundable.

  • Failure to pay may result in suspension or termination of your services.

  • We reserve the right to change pricing at any time, with notice provided to existing clients.
     

5. Intellectual Property

  • All content, software, and technology provided by MBay Marketing are owned by us or our licensors and are protected by intellectual property laws.

  • You may not copy, modify, distribute, or reverse-engineer any part of our services without our express written permission.
     

6. Data Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data. By using our services, you consent to our data practices as outlined in the Privacy Policy.

7. Third-Party Tools

Our services may integrate with third-party platforms (e.g., social media, CRM tools). You are responsible for complying with the terms and conditions of these third-party services.

8. Limitation of Liability

  • MBay Marketing is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

  • Our total liability to you for any claim related to our services will not exceed the amount you paid us in the last 12 months.

9. Indemnification

You agree to indemnify and hold MBay Marketing harmless from any claims, damages, or losses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
 

10. Termination

  • You may cancel your subscription at any time by contacting us.

  • We reserve the right to terminate or suspend your access to our services for any reason, including violation of these Terms.
     

11. Changes to Terms

We may update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
 

12. Governing Law

These Terms are governed by the laws of the State of California, USA. Any disputes will be resolved in the courts of Monterey County, California.
 

13. Contact Us

If you have any questions about these Terms, please contact us at:
Email: info at mbay marketing dot com
Phone: Available to Clients
Monterey, California
 

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

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